Your Information and Data Practices

1. Information We Collect

We may collect personal information when you contact us through our contact form or email, place an order, or request product support. This may include your name, company name, email address, phone number, postal address, and enquiry details.

We may also automatically collect limited technical information such as IP address, browser type, device information, and pages visited.

2. How We Use Information

• To respond to enquiries and support requests
• To process orders and service requests
• To improve our website, products, and operations
• To send updates about products and promotions where permitted
• To comply with legal and regulatory obligations

3. Information Sharing

We do not sell, rent, or trade personal information. We may share information with service providers acting on our behalf, when required by law, or when you have explicitly permitted us to do so.

4. Security

We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is completely secure.

5. Data Retention

We retain information only as long as necessary for the purposes described in this policy, unless a longer period is required by law or regulation.

6. Your Rights

• Request access to your information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to certain processing
• Withdraw consent for marketing communications

7. Cookies and Tracking

We may use cookies and similar technologies to support essential functionality, performance monitoring, and user preferences. You can manage cookies through your browser settings.

8. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Royal Care Medical Equipment Trading LLC at sales@royalcaremedicalsuae.com or call +971 6 545 9110.